INFORMATION WE COLLECT

When making a reservation or using our facilities, we may collect personal information including your full name, contact details, nationality, and a copy of your government-issued identification. We also collect reservation-related information such as stay dates, cabin preferences, special requests, and payment details. When you browse our website, certain technical data may be collected automatically, including your IP address, device type, and general browsing behaviour. Any communication between you and our team — including emails, messages, or call records — may be retained to support the quality of our service.

HOW WE USE YOUR INFORMATION

Your personal information is used primarily to process and manage your reservation, facilitate your stay, and ensure the highest standard of service. This includes handling bookings, arranging any requested experiences or activities, personalising your stay where possible, and sending confirmations or relevant updates. Your data also assists us in maintaining the safety and security of the property, improving our services over time, and fulfilling any applicable legal obligations.

HOW WE PROTECT YOUR INFORMATION

We take the security of your personal data seriously. Appropriate technical and organisational measures are in place to protect your information from unauthorised access, disclosure, or misuse. Access to guest data is restricted to authorised team members only, and is used exclusively for operational and service-related purposes.

SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. In limited circumstances, your information may be shared with trusted service providers — such as payment processors, booking platforms, or transportation partners — solely to facilitate the delivery of services you have requested. Where required by applicable law or regulation, we may also disclose information to the relevant authorities.

COOKIES & WEBSITE TRACKING

Our website may use cookies to improve your browsing experience and to understand how visitors interact with our site. You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the website.

POLICY UPDATES

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page. We encourage you to review this policy periodically.

CONTACT

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at info@panoramika.id or via WhatsApp at +62 823 4064 6117.